FAQ From Customers

What to do if leather notebook is damaged during shipping?

2020-10-30

The damage of goods during shipment seldom happens at Guangzhou Dezheng Printing Co., Ltd. But once it happens, we will do everything we can to compensate for your loss...

What to do if leather notebook is damaged during shipping?

What to do if it is incomplete scratch books delivery?

2020-10-30

Guangzhou Dezheng Printing Co., Ltd guarantees scratch books delivered with all accessories and instruction manual packed in one package. Before we deliver the product...

What to do if it is incomplete scratch books delivery?

What should I do once I receive paper gift bags imperfections?

2020-10-30

We take pride in our products, and we ensure you paper gift bags receives serious QC test before shipping. Yet if the last thing we expect happened, we will either...

What should I do once I receive paper gift bags imperfections?

Where to get help if kraft paper bags gets problem during the use?

2020-10-30

We are full of confidence in kraft paper bags , but we welcome consumers to remind us of product issues, which will help us to do better in the future. Contact our...

Where to get help if kraft paper bags gets problem during the use?

Can we arrange the photo album scrapbook shipment by ourselves or by our agent?

2020-10-30

Negotiation should be made with Guangzhou Dezheng Printing Co., Ltd. If you insist on this, any problems occur during the shipment should be solved by yourselves...

Can we arrange the photo album scrapbook shipment by ourselves or by our agent?

What kind of packing is provided for custom gift boxes ?

2020-10-30

Guangzhou Dezheng Printing Co., Ltd includes some general packaging guidelines that can help you prepare your package for shipping. Please consult with our Customer...

What kind of packing is provided for custom gift boxes ?

Is personalized notebooks tested before shipment?

2020-10-30

At Guangzhou Dezheng Printing Co., Ltd, the products have to go through a series of quality inspection and performance testing before being delivered to customers...

Is personalized notebooks tested before shipment?

How to pay for custom paper bags ?

2020-10-30

Guangzhou Dezheng Printing Co., Ltd supports several types of payment methods, like open account, cash in advance, and L/C. There is no doubt that the payment method...

Does photo scrapbook have warranty period?

2020-10-30

Yes, we set a warranty period for photo scrapbook . The warranty time will be shown on the product page and in the instruction manual together with the product....

Does photo scrapbook have warranty period?

How long is the warranty period of ?

2020-10-22

Personalized notebooks warranty starts on the day of purchase and runs for certain time. If the product is defective during the warranty period, we will repair or...

How to extend paper box warranty?

2020-10-22

If you want to extend the warranty for paper box , please consult our Customer Service for detailed information. An extended warranty is repair coverage that kicks...

Can xmas cards be customized?

2020-10-22

We have a wide range of high-quality and high-performing xmas cards . But if our current products fail to satisfy you in aspects of size, material, or others, you...

Can leather notebook be made by any shape, size, color, spec. or material?

2020-10-21

We offer ready-made as well as tailor-made leather notebook . If the shape, size, color, material, or other aspects of our existing products do not meet your needs...

Can leather notebook be made by any shape, size, color, spec. or material?

How to go through the scratch books customization?

2020-10-21

Tell your requirements to Guangzhou Dezheng Printing Co., Ltd Customer Service. Because of our expertise, We'll take you through the entire process, from cost volume...

How to go through the scratch books customization?

What are raw materials for custom greeting cards production?

2020-10-17

Superior materials and modern technology are adopted for custom greeting cards . The raw materials vary with items. The very first step in a procedure is frequently...

What are raw materials for custom greeting cards production?

TEL.: +86-020-34175513 | FAX.: +86-020-89009219 | E-MAIL: cndzprint@gmail.com

ADD.: No. 59, Yanzigangheng Road, Haizhu District, Guangzhou, Guangdong, China

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