FAQ From Customers

What to do if journal notebook is damaged during shipping?

Guangzhou Dezheng Printing Co., Ltd makes every effort to protect the product from damage, but it cannot be fully guaranteed. If you find any damage, please write it down...

What to do if journal notebook is damaged during shipping?

What to do if it is incomplete personalised notebooks delivery?

At , the delivery of incomplete personalised notebooks is unlikely to happen. We know the on-time, and safe delivery of goods is of great importance to customers’...

What to do if it is incomplete personalised notebooks delivery?

What should I do once I receive spiral bound notebook imperfections?

Guangzhou Dezheng Printing Co., Ltd will work with you to make it right! If you receive a defective, incorrect or incomplete spiral bound notebook , please call...

What should I do once I receive spiral bound notebook imperfections?

Where to get help if custom logo notebooks gets problem during the use?

The problem will be solved efficiently if you contact our after-sales customer service department. The user experience has always been the focus of Guangzhou Dezheng Printing Co...

Can we arrange the picture scrapbook shipment by ourselves or by our agent?

You can arrange your agent to deliver picture scrapbook . Guangzhou Dezheng Printing Co., Ltd has cooperated with reliable agents to deliver the goods for a long...

Can we arrange the picture scrapbook shipment by ourselves or by our agent?

What kind of packing is provided for paper photo album ?

Guangzhou Dezheng Printing Co., Ltd has some general packaging guidelines that can help you prepare your package for shipping. Please consult our Customer Service...

What kind of packing is provided for paper photo album ?

Is scrapbook photo album tested before shipment?

Pre-shipment review (PSI) is just one of many excellent control evaluations conducted by Guangzhou Dezheng Printing Co., Ltd. This review is based on regular QC...

Is scrapbook photo album tested before shipment?

How to pay for custom notebook ?

There are different payment methods provided for custom notebook at Guangzhou Dezheng Printing Co., Ltd. Customers can get the whole picture of the payment from...

How to pay for custom notebook ?

Does journal notebook have warranty period?

If you buy our journal notebook , you also get warranty service, within a certain period. Different products come with different warranties. You can check it on...

Does journal notebook have warranty period?

How long is the warranty period of personalised notebooks ?

The warranty on personalised notebooks starts and runs for a while on the day of purchase. If there is a defect during the warranty period, we will repair or replace it for free...

How long is the warranty period of personalised notebooks ?

How to extend spiral bound notebook warranty?

For the detailed answer to this question, you'd better contact our staff. In general, spiral bound notebook can enjoy an extended warranty service at Guangzhou Dezheng Printing Co...

How to extend spiral bound notebook warranty?

Can custom logo notebooks be customized?

Guangzhou Dezheng Printing Co., Ltd provides personalized solutions to match challenging or unique organization requirements. We know that out-of-the-box solutions...

Can picture scrapbook be made by any shape, size, color, spec. or material?

Use the product customization support of Guangzhou Dezheng Printing Co., Ltd to ensure that your products accurately promote your brand and leave a lasting impression...

Can picture scrapbook be made by any shape, size, color, spec. or material?

How to go through the paper photo album customization?

If you need to customize paper photo album , we can help. Firstly, our designers will communicate with you to work out a design that you are satisfied with. Then...

How to go through the paper photo album customization?

Does Dezheng Printing provide custom service?

Guangzhou Dezheng Printing Co., Ltd supplies custom services. As you concentrate on research, advertising, and internal procedures, we'll deliver your products to...

Does Dezheng Printing provide custom service?

TEL.: +86-020-34175513 | FAX.: +86-020-89009219 | E-MAIL: cndzprint@gmail.com

ADD.: No. 59, Yanzigangheng Road, Haizhu District, Guangzhou, Guangdong, China

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